There isn’t one ‘best’ POS for every hotel. The right choice depends on your property size, number of outlets and how guests pay during their stay. Many hotels look for hotel POS systems that support reception, food and drink, leisure services and online payments, with clear reporting across the whole property. If you run more than one site, consistency across locations also matters.

In practice, hotel POS and hotel EPOS are often used to mean the same thing: electronic point of sale systems used to take payments at reception and across on property services. What matters most is not the label, but whether the system supports the way your hotel operates – including pre authorisation, mobile payments and integration with online bookings.

Pre authorisation allows a hotel to confirm funds on a guest’s card at check in without taking full payment immediately. This helps speed up check in, reduces queues at reception and protects against unpaid extras such as room service or damages. The final amount is settled at check out or during the stay, depending on your policies.

Yes. Many hotels take payments across their property – including bars and restaurants, spa and leisure facilities, events and banqueting, in room charges, parking and EV charging. Hotel payment systems and mobile terminals allow staff to take payments wherever guests are, rather than sending them back to reception.

Yes. Some hotels allow guests to pay through a mobile app, in room TV or self service kiosks. These embedded payments let guests settle charges as part of their stay, reducing pressure on front desk staff and supporting express check out.

Yes. Hotels can offer Dynamic Currency Conversion (DCC) for in‑person payments, allowing guests to pay in their home currency at check‑out or across on‑property services. For online bookings, Multi‑Currency Conversion (MCC) can show prices in a guest’s currency before they arrive, helping avoid surprises later.

They can. Many hotel groups use the same hotel merchant services and POS setup across multiple properties, making it easier to train staff, standardise payments and bring reporting together. For franchise models and larger groups, dedicated hospitality support can help with onboarding and consistency.

Modern hotel payment systems use strong security measures such as encryption and secure online authentication for ecommerce payments. This helps protect guest data, reduce fraud and support compliance with payment security standards.

Yes. Hotels often need payments to work across multiple systems. Elavon supports integrated approaches that connect payments with the platforms you already use, including online booking journeys and property management environments.

Yes. Hotel payment systems can scale from a single property to small hotel groups, allowing you to add locations, outlets and payment methods as you grow. Using consistent payment flows and shared reporting helps keep operations simple as your business expands.

Yes. Elavon has a dedicated hospitality team that provides consistent onboarding, training and ongoing service across all properties. This ensures dependable payments, tailored expertise and support that matches the realities of day-to-day hotel operations.

It means payments are ‘embedded’ so they’re built into the guest journey, not handled separately. Hotels can keep check‑in and check‑out smooth with secure payments and pre‑authorisation, take payments across rooms and on‑property services, and support in‑room, kiosk or app payments. It also makes it easier to charge for extras like parking or EV charging