You can take a deposit or prepayment online, by payment link or over the phone. This works well for advance bookings, takeaway and catering. Clear terms help reduce confusion, no‑shows and disputes.

Yes. A deposit or small pre‑authorisation at booking helps protect revenue and encourages guests to honour reservations. Clear cancellation policies also help reduce disputes later.

Yes. We support restaurant POS integration with your booking and online ordering tools. Where it fits your workflow, that can include a restaurant POS ordering system – and it scales from a small restaurant POS system to multi‑site set‑ups.

There isn’t one ‘best’ POS for every restaurant – the right choice depends on your type, size and service style. When choosing a restaurant POS, think about how you serve (table, counter, takeaway and delivery), where payments happen (at the table, at the till, online – or a mix), and what you need it to connect with, such as bookings, online ordering and reporting tools. Elavon supports setups from a small restaurant POS system to iPad and cloud-based, including multi-site reporting, so you can choose what fits today and scale as you grow.

Yes. If you prefer iPad service, we support restaurant POS systems for iPad and a cloud-based POS system for connected reporting.

Pay at table lets guests pay securely using a portable device or QR code. It supports tipping and split bills, helping keep service moving at the end of a meal. It can also work alongside counter setups using restaurant point-of-sale terminals.

Pay by Link lets you send a secure payment link by email or text so customers can pay themselves. It’s useful for deposits, catering invoices and phone orders, and the card issuer may verify the payment with a 3‑D Secure check.

If a payment doesn’t complete or appears duplicated, transactions can be reviewed through reporting tools. Pending authorisations usually drop off automatically if a payment doesn’t settle.

Refunds can be issued back to the original payment method. Digital receipts and clear refund flows help diners understand charges and reduce avoidable disputes.

You can track disputes in Elavon Connect, upload evidence and set alerts to avoid missed deadlines. Secure payment methods, clear refund and cancellation terms and refunding to the original card can all help reduce avoidable chargebacks.

Elavon Connect lets you view payment activity, settlements, tips and adjustments in one place and download reports for reconciliation. This is especially useful if you manage multiple sites.