Our Regulatory Status: What This Means for You
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
We provide a range of services to businesses in Ireland. Some of these services are regulated financial services and some of them are unregulated financial services. This page explains what that means, so you can understand how each service is treated.
What does “regulated” mean?
A regulated service is a financial service that:
- Is supervised by the Central Bank of Ireland, and
- Must meet specific legal and regulatory requirements designed to protect customers.
These rules cover areas such as transparency, fairness, and how we deal with customers.
What does “unregulated” mean?
An unregulated service is a service of a financial nature that:
- Does not require authorisation or supervision by the Central Bank of Ireland, and
- Is not covered by Central Bank consumer protection rules or statutory compensation schemes.
This does not mean the service is unsafe or unimportant, it simply means it is not subject to financial services regulation.
Which of our services are regulated?
The table below shows how different services are treated
|
Activity |
Regulated activity |
Unregulated activity |
|---|---|---|
|
Acquiring of transactions |
|
|
|
Dynamic Currency Conversion |
|
|
|
Fraud solution (TRA) |
|
|
|
Multicurrency Conversion |
|
|
|
Business Finance (Liberis) |
|
|
|
Gateway services |
|
|
|
POS (point-of-sale) terminals |
|
|
|
ePOS solutions |
|
|
|
Customer portal |
|
|
|
Fraud detection and prevention |
|
|
|
Payment Card Industry compliance services |
|
|
Activity
Acquiring of transactions
Regulated activity
Unregulated activity
Activity
Dynamic Currency Conversion
Regulated activity
Unregulated activity
Activity
Fraud solution (TRA)
Regulated activity
Unregulated activity
Activity
Multicurrency Conversion
Regulated activity
Unregulated activity
Activity
Business Finance (Liberis)
Regulated activity
Unregulated activity
Activity
Gateway services
Regulated activity
Unregulated activity
Activity
POS (point-of-sale) terminals
Regulated activity
Unregulated activity
Activity
ePOS solutions
Regulated activity
Unregulated activity
Activity
Customer portal
Regulated activity
Unregulated activity
Activity
Fraud detection and prevention
Regulated activity
Unregulated activity
Activity
Payment Card Industry compliance services
Regulated activity
Unregulated activity
Important information for customers
Where a financial service is not regulated by the Central Bank of Ireland:
- It is not supervised by the Central Bank of Ireland
- It is not covered by Central Bank consumer protection rules
- It is not covered by a statutory compensation scheme
Where we provide unregulated financial services, we remain committed to acting honestly, fairly and in our customers’ best interests. We will always be clear about whether a service you are using is regulated or not. If you have any questions, we are happy to explain this in more detail.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0818 20 21 20
Telephone: Monday to Friday, 8am to 5pm
Chat: Monday to Friday, 8am to 6pm
Elavon technical support: 0818 30 31 30
24 hours a day, 365 days a year
Opayo product support: 01 240 8731
24 hours a day, 365 days a year
Copyright© 2025 | U.S. Bank Europe DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
We are regulated by the Central Bank of Ireland for our acquiring, transaction risk analysis, and dynamic currency conversion services. For all other products and services we provide, please note the following: Warning: The provision of this service does not require licensing, registration, or authorisation by the Central Bank of Ireland, and as a result is not covered by Central Bank of Ireland rules designed to protect consumers or by a statutory compensation scheme.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0818 20 21 20
Telephone: Monday to Friday, 8am to 5pm
Chat: Monday to Friday, 8am to 6pm
Elavon technical support: 0818 30 31 30
24 hours a day, 365 days a year
Opayo product support: 01 240 8731
24 hours a day, 365 days a year
Copyright© 2025 | U.S. Bank Europe DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.
U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.
We are regulated by the Central Bank of Ireland for our acquiring, transaction risk analysis, and dynamic currency conversion services. For all other products and services we provide, please note the following: Warning: The provision of this service does not require licensing, registration, or authorisation by the Central Bank of Ireland, and as a result is not covered by Central Bank of Ireland rules designed to protect consumers or by a statutory compensation scheme.
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